Seven Tips for customer service to handle complaints and keep customers happy

If customers are the lifeblood of business, then the customer complaints are the antidote to a thriving business. Or, is it? While many companies fear the onslaught of complaints from customers, in truth, the proper handling of these complaints may work to the benefit of a company.

Every time a customer complains, he is in fact given you a lesson on how to please the other add-ons to the business. So, take advantage of this opportunity with these seven customer service tips on how to handle complaints and keep customers happy.

1. Act quickly

When a customer complains, the best way to appease the bad feelings of the client is to act on it quickly. Remunerate customers as quickly as possible with a refund if appropriate, or offer excuses. Act quickly to correct the wrong console of the client and absorbs with a sense of loyalty as well. You can be sure that the customer wants to buy again with you because you handled his complaint timely and correct.

2. Responding to complaints professional

It 'easy to get carried away with a petulant client and brush it off completely, but that could be costly for the company. Instead, take charge of the situation to be polite and listening carefully to the customer's problem. Taking this approach has a calming effect on customers and upset most of the time, allows him to see reason and leave knowing that it will return back to doing business with you.

3. Submitting forms of client surveys

This is important to seek out customers who are satisfied with your business for some reason, but not voice their concerns. Rather than lose them for ever from your competitors, get them to fill out forms, customer survey and follow-up with a phone call as many of these customers as possible. Not only will this keep your customers happy, but we have discovered new ways of developing certain aspects of your business.

4. Thanks to those who complain

This may seem strange to many, but customers who complain are doing a service, helping you improve your business. The least that any company should do is to thank with all my heart. You can take these customers by surprise, but a simple "thank you" may lighten the mood and allow unhappy customers to have a change of attitude and become your most loyal customers.

5. Reassure the customer

Customers often complain they feel aggrieved that their complaints are nothing because no one is listening. To address this situation, close to the customer what you just heard and then provide an assessment of how you're going to tackle the problem and inform them when it can be solved. Many companies are too quick to respond with "Ok, I fix it," without assurances customer needs badly.

6. Provide a space for customers to vent their frustrations

I do not mean a physical space, even if this could work in the most extreme case, but to create an avenue for them to vent their frustrations without getting in the way. Only when they have settled, and were close with your questions to determine the cause of their problems. This works very well to get to the bottom of the situation without being involved in unnecessary confrontations.

7. Track customer complaints

Once a customer has a complaint, it is best to ensure that particular complaint never arises again. The best way to do this is to monitor complaints, to uncover its root cause and make sure it is dealt with once and for all. Complaints monitoring can usually identify a pattern, providing vital information for potential problems and resolve them before a customer can raise the issue. Let your customers know that you have such a system in place and will appreciate the fact that you really care about catering to their happiness.

It 's common for companies to think that it's okay to lose a customer angry, but it is simply not true. A dissatisfied customer can use word of mouth to inflict serious damage to the reputation of business ', which could otherwise have been easily avoided with a little' customer management savvy. Well, now you know how to do .......